RAFEESYSTEM.SHOP & HUNT & SAVE
E-Commerce, Store & Auction Policy
Effective Date: September 25, 2026
Rafeesystem.shop is an e-commerce platform offering technology products, electronics, security equipment, networking products, accessories, liquidation merchandise, open-box products, and other goods. The platform may also host Hunt & Save Depot Liquidation online auctions.
These terms apply to purchases made through Rafeesystem.shop, Hunt & Save auctions, and where applicable, in-store purchases and pickups.
By placing an order, registering for an auction, submitting a bid, or completing a purchase, the customer agrees to the applicable terms below.
1. Types of Sales
Products available through Rafeesystem.shop may be sold as:
Regular E-Commerce Products — products purchased at a displayed retail or sale price.
Liquidation Products — overstock, discontinued, shelf-pull, open-box, customer-return, surplus, refurbished, or otherwise discounted merchandise.
Auction Products — products offered through Hunt & Save's online bidding platform.
The applicable product page or auction listing should be reviewed carefully because return, warranty, pickup, shipping, and condition terms may differ.
PART A — RAFEESYSTEM.SHOP E-COMMERCE POLICY
2. Online Orders
Customers are responsible for reviewing their order before checkout, including:
- Product and model
- Quantity
- Compatibility
- Condition
- Price
- Shipping or pickup method
- Billing and shipping information
Submitting an order does not necessarily guarantee acceptance. Orders may be reviewed for inventory availability, payment authorization, pricing errors, fraud prevention, or other legitimate operational reasons.
3. Order Confirmation
An automated order confirmation confirms that the order was received.
If an item becomes unavailable, contains a material pricing/listing error, or cannot reasonably be fulfilled, Rafeesystem.shop may cancel the affected item or order and refund any applicable payment.
4. Product Information
Rafeesystem.shop makes reasonable efforts to provide accurate:
- Product descriptions
- Photographs
- Specifications
- Compatibility information
- Pricing
- Inventory information
Manufacturers may change packaging, specifications, model revisions, or accessories without notice.
Customers purchasing technical products should verify important compatibility requirements before installation.
5. Pricing
All prices are displayed in Canadian dollars unless otherwise indicated.
Applicable taxes, shipping charges, environmental fees, handling charges, or other disclosed charges may be added at checkout where applicable.
Promotional prices may have expiration dates and may be subject to inventory availability.
6. Payment
Orders must be paid using an accepted payment method.
For security and fraud prevention, Rafeesystem.shop may request additional verification before processing or releasing an order.
An order may be cancelled if payment authorization fails or the transaction cannot reasonably be verified.
SHIPPING & DELIVERY
7. Shipping
Shipping options, where available, will be displayed during checkout.
Shipping times are estimates rather than guarantees unless specifically stated otherwise.
Delivery delays may occur because of weather, carriers, supply-chain interruptions, address problems, holidays, or circumstances outside our reasonable control.
8. Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Customers should contact us immediately if an address needs correction. Once an order has entered the carrier's network, we may not be able to change its destination.
Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.
9. Lost or Damaged Shipments
Customers should inspect packages promptly after delivery.
Visible shipping damage should be photographed and reported as soon as reasonably possible.
Keep the original product, packaging, shipping box, labels, and packing materials while a shipping claim is being investigated.
Carrier investigations may be required before a replacement or refund can be processed.
10. Store Pickup
Products marked for pickup must be collected from the designated location during the applicable pickup hours.
Customers may be required to provide:
- Order number
- Government-issued identification
- Payment verification
Another person collecting an order may require prior authorization from the purchaser.
RETURNS & EXCHANGES
11. Regular E-Commerce Products
For regular Rafeesystem.shop merchandise that is eligible for return, customers should request authorization before returning the product.
The applicable product listing, invoice, or checkout terms may specify the return period and conditions.
Unless otherwise stated, products being returned should generally be:
- In original condition
- Complete
- With included accessories
- With manuals and packaging where applicable
- Accompanied by proof of purchase
Shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.
12. Non-Returnable Products
Certain products may be designated Final Sale or otherwise non-returnable, subject to applicable law.
Examples may include:
- Clearance merchandise
- Liquidation merchandise
- Special-order products
- Custom-configured products
- Opened consumables
- Used or activated software/licenses
- Products marked AS IS
- Auction purchases without an applicable warranty
The applicable product page takes priority.
13. Restocking Fees
Approved discretionary returns may be subject to a disclosed restocking fee, particularly for opened, special-order, commercial, electronic, or liquidation merchandise.
Any applicable restocking conditions should be disclosed as part of the transaction terms.
WARRANTIES
14. New Products
New products may include a manufacturer's warranty.
Manufacturer warranty duration and coverage are determined by the manufacturer.
Rafeesystem.shop does not automatically extend a manufacturer's warranty unless an additional Rafeesystem warranty is expressly provided.
15. Open-Box, Refurbished & Liquidation Products
Warranty coverage varies.
Each product may be marked as:
Manufacturer Warranty
Rafeesystem Warranty
7-Day Functionality Warranty
AS IS / No Warranty
Final Sale
Customers should check the applicable listing before purchasing.
16. Warranty Exclusions
A voluntary warranty generally does not cover damage resulting from:
- Physical damage
- Accidents
- Liquid exposure
- Improper installation
- Incorrect electrical supply
- Unauthorized modifications
- Misuse or abuse
- Transportation after customer pickup
- Incorrect configuration
- Third-party repairs
- Normal cosmetic wear
Manufacturer warranties remain subject to the manufacturer's own terms.
TECHNOLOGY & SECURITY PRODUCTS
17. Compatibility
Rafeesystem.shop may sell computers, networking equipment, CCTV equipment, alarms, access-control products, storage devices, telecommunications products, and other technology.
Customers are responsible for confirming compatibility before purchase unless Rafeesystem has specifically been contracted to design or install the system.
Purchasing equipment by itself does not automatically include installation, configuration, programming, technical support, cloud subscriptions, licenses, or monitoring.
18. Installation & Programming
Professional installation, configuration, networking, programming, integration, or technical support is a separate service unless expressly included in the product listing or quotation.
Additional service charges may apply.
Products installed, altered, programmed, cut, mounted, or otherwise modified may not qualify for discretionary returns.
19. Data & Privacy
Customers are responsible for backing up their data before providing computers, storage devices, mobile devices, NVRs, servers, or other equipment for service.
Rafeesystem will take reasonable care when handling customer equipment but customers should maintain independent backups of important information.
PART B — HUNT & SAVE AUCTION POLICY
20. Auction Merchandise
Hunt & Save auction merchandise may include:
- New products
- Overstock
- Customer returns
- Open-box merchandise
- Shelf pulls
- Refurbished merchandise
- Used products
- Damaged-box products
- Untested merchandise
- Surplus inventory
Condition varies from lot to lot.
21. AS-IS Auction Sales
Unless the individual auction listing specifically provides a warranty, auction merchandise is sold:
AS IS — WHERE IS
Customers must carefully review the description, photographs, condition information, and available inspection information before bidding.
22. Bidding
By submitting a bid, the bidder confirms that they have reviewed the applicable lot information and intend to purchase the item if they are the successful bidder.
Winning bids create an obligation to complete the transaction, subject to applicable law and the specific auction terms.
Changing one's mind or failing to read the listing does not automatically cancel a winning bid.
23. Auction Schedule
Hunt & Save auctions are generally operated:
Tuesday & Thursday
10:00 AM – 6:00 PM
Individual auction listings may specify different opening, closing, inspection, payment, or pickup times.
24. Auction Extensions
Auctions may use automatic bid extensions or soft closing.
A bid placed close to the scheduled closing time may extend the lot's closing time.
The highest valid bid when the system finally closes the lot will normally determine the winning bidder.
25. Buyer's Premium
Some auctions may include a buyer's premium or other disclosed processing charge.
When applicable, the fee will be displayed through the auction process and added to the purchase amount together with applicable taxes.
AUCTION PICKUP
26. Pickup Responsibility
Unless expressly advertised otherwise, auction purchases are pickup only.
Winning bidders are responsible for bringing suitable:
- Transportation
- Labour
- Dollies
- Tools
- Packaging
- Tie-downs
- Moving equipment
Loading assistance is not guaranteed.
27. Pickup Deadline
All auction merchandise must be collected within the pickup period stated on the invoice, listing, or notification.
Customers requiring additional time must contact Hunt & Save before the deadline.
Extensions are subject to approval and are not guaranteed.
UNCLAIMED AUCTION ITEMS
28. Failure to Collect Merchandise
If a customer fails to collect merchandise by the applicable deadline, Hunt & Save may, where permitted by law and consistent with the disclosed transaction terms:
- Cancel the pickup
- Apply applicable storage/restocking charges
- Return the product to inventory
- Relist the product
- Resell the product
- Restrict or suspend bidding privileges
Additional handling or disposal charges may apply where they were properly disclosed and are legally permitted.
AUCTION WARRANTY
29. 7-Day Functionality Warranty
Only products specifically identified as including a 7-Day Functionality Warranty qualify for that voluntary warranty.
The warranty period begins when the product is picked up or otherwise released to the customer unless the applicable listing states otherwise.
The warranty covers basic functionality rather than cosmetic condition.
Proof of purchase is required.
30. Final Sale Auction Merchandise
Products identified as:
AS IS
UNTESTED
FOR PARTS
DAMAGED
NO WARRANTY
FINAL SALE
do not include Hunt & Save's voluntary functionality warranty.
GENERAL POLICIES
31. Fraudulent Activity
Rafeesystem.shop and Hunt & Save may restrict accounts reasonably suspected of:
- Payment fraud
- Unauthorized payment use
- Bid manipulation
- Multiple-account bidding manipulation
- Website abuse
- Repeated unpaid purchases
- Fraudulent chargebacks
Suspected criminal activity may be reported to appropriate authorities where warranted.
32. Customer Conduct
Customers, bidders, employees, contractors, and visitors must behave respectfully and safely.
Threats, violence, harassment, theft, fraud, deliberate property damage, or seriously disruptive behaviour may result in refusal of service or removal from the premises where legally permitted.
33. Errors & Technical Problems
Occasionally, pricing, inventory, description, photograph, or technical errors may occur.
Where reasonably necessary, Rafeesystem.shop or Hunt & Save may correct errors, cancel affected transactions, suspend an auction, or provide an appropriate refund, subject to applicable law.
34. Website & Auction Availability
We cannot guarantee that Rafeesystem.shop or the auction system will operate without interruption.
If a significant technical failure materially affects bidding, Hunt & Save may extend, suspend, reopen, or cancel the affected auction where reasonably necessary.
35. Privacy & Customer Information
Customer information may be used to:
- Process orders
- Process payments
- Manage auction accounts
- Arrange pickups and deliveries
- Provide customer support
- Prevent fraud
- Maintain accounting records
- Send permitted transactional or marketing communications
Personal information will be handled in accordance with applicable Canadian privacy requirements.
36. Marketing Communications
Customers may receive promotional communications where consent or another lawful basis permits them.
Customers can unsubscribe from promotional email communications using the unsubscribe method provided.
Order confirmations, invoices, security notices, warranty communications, and other transactional messages may still be sent when necessary.
37. Limitation of Liability
To the extent permitted by applicable law, Rafeesystem.shop and Hunt & Save are not responsible for indirect or consequential losses resulting from installation, transportation, misuse, incompatibility, resale, or inability to use merchandise.
Nothing in these terms excludes rights or remedies that cannot legally be excluded.
38. Ontario & Canadian Consumer Rights
These policies are intended to operate alongside applicable Ontario and Canadian laws.
Nothing in this policy is intended to waive or remove a consumer right that cannot legally be waived.
If a provision of this policy conflicts with mandatory applicable law, the applicable legal requirement takes precedence.
HUNT & SAVE STORE INFORMATION
Hunt & Save Depot Liquidation
130 Dalhousie Street
Brantford, Ontario
Store Hours
Monday–Friday: 10:00 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
RAFEESYSTEM.SHOP
Online Store & Auction Platform
Website: Rafeesystem.shop
Auction: Rafeesystem.shop/auction
Email: sales@rafeesystem.com
Phone: 905-929-5881